Customer Service Executive
Job Responsibilities:
- Deliver fair outcome to our customers and ensure the quality of service in place.
- Actively share customer feedback with internal departments to improve the customer experience.
- Actively respond to the feedback received from social media.
- Work with internal teams to ensure the pre & post service for all products are in place.
Job Requirements:
- With 1+ years of hands-on experience in the fintech or blockchain industry.
- Familiar with professional English email writing.
- Ability to articulate issues or problems to internal departments.
- Knowledge of blockchain would be an advantage.
- The ability to communicate in Mandarin would be an advantage.
- Good and positive attitude with a keen interest in learning.
Benefits:
- Competitive pay package (basic salary + transport allowance + meal allowance + night shift allowances + generous KPI bonus program + annual bonus).
- Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training program to help you succeed.
- Employee engagement, recognition, and appreciation program
- Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
- Comprehensive insurance coverage
- Festival gifts, birthday vouchers, etc.
- Team Building
If you are interested in the position, please submit your updated CV to administrator@crazzgroup.com